Total Quality Program

Since 1995, Verrill Dana has maintained a vigorous "Total Quality" program designed to promote continuous quality improvement at the firm. Our TQ effort has become an integral part of the firm's culture, involving partners, associates, counsel and staff in the effort to ensure that our firm offers the highest quality service in the most efficient and cost-effective manner.

Under our TQ program, every employee at Verrill Dana is empowered to offer new ideas and suggestions about how we can provide better and more effective service to our clients. Combined with an enduring commitment to serve our clients and community, TQ enables us to take a step back and do things not the way they have always been done, but the way they should be done.

Over the years, more than 20 "Total Quality Action Teams" have analyzed and improved processes and firm operations ranging from telephone communications, to clear and concise billing systems, to the organization of client files, to business interruption planning, to associate mentoring, and many more. These teams have profoundly changed the way our firm conducts business and have made an indelible impression in molding our approach to the challenge of providing high quality service to our clients. Verrill Dana remains committed to its TQ program, and is very confident that our TQ philosophy will continue to evolve and will remain one of the many attributes that sets our firm apart from other legal service providers.