Since 1995, Verrill Dana has maintained a vigorous "Total Quality" program designed to promote continuous quality improvement at the firm. Our TQ effort has become an integral part of the firm's culture, involving partners, associates, counsel and staff in the effort to ensure that our firm offers the highest quality service in the most efficient and cost-effective manner.
Under our TQ program, every employee at Verrill Dana is empowered to offer new ideas and suggestions about how we can provide better and more effective service to our clients. Combined with an enduring commitment to serve our clients and community, TQ enables us to take a step back and do things not the way they have always been done, but the way they should be done.
Over the years, more than 20 "Total Quality Action Teams" have analyzed and improved processes and firm operations ranging from telephone communications, to clear and concise billing systems, to the organization of client files, to business interruption planning, to associate mentoring, and many more. These teams have profoundly changed the way our firm conducts business and have made an indelible impression in molding our approach to the challenge of providing high quality service to our clients. Verrill Dana remains committed to its TQ program, and is very confident that our TQ philosophy will continue to evolve and will remain one of the many attributes that sets our firm apart from other legal service providers.
Our Continuing Verrill Dana Education (CVE) program was created to keep up with the rapidly changing technology critical to our profession, and to ensure that our staff members are provided with the knowledge and tools necessary to provide our clients with efficient, effective, and excellent service. In addition to one-on-one and classroom training, we offer Virtual Classrooms- modularized videos available over the web. This form of training gives anyone the opportunity to learn at his or her own convenience.
Health Risk Assessments, fitness challenges, educational lunch & learns, and the provision of healthy lunch and snack alternatives are helping to keep our attorneys and staff healthy and happy. Click here to read more
about our Wellness programming.
Our Sustainability Program has launched fun and informational events to reduce waste, increase energy efficiency and improve our impact on the planet. Verrill Dana is a member of the EPA WasteWise Program and Maine Businesses for Sustainability's Business Collaborative. Click here to read more about our "Green is Gold" sustainability program.
Our "tQ-Tips" database is an electronic bulletin board where anyone at the firm can share helpful advice or best practices that will make work easier, better, faster, or more enjoyable. By mining our collective wisdom, we can operate with greater efficiency.