PORTLAND - Help Desk Technician

Verrill Dana is actively reviewing resumes for a Help Desk Technician in our Portland, Maine Office. As one of New England’s top full-service law firms, we are interested in adding the best individuals to our team. Members of our staff enjoy a comprehensive and competitive benefits package that includes medical, dental, and life insurances, retirement plans, tuition reimbursement, and vacation and personal time off.
This position is designed to be a full-time position. The successful candidate will be the primary expert on the applications and systems he or she is assigned to support, including troubleshooting hardware and software issues.  Typical responsibilities include application operation and troubleshooting, technical research, configuring and troubleshooting hardware, and audio/video equipment support. This position includes training of attorneys and staff, either one on one or as an instructor in our internal technical training program when appropriate. Previous help desk experience is strongly preferred.
The ideal candidate will have exceptional technical and organizational skills and the ability to learn independently. A college degree in computer science, information technology or related field is preferred. A commitment to providing superior customer service is essential. Candidates must enjoy problem solving and working with others to find effective solutions to computer related issues. The successful applicant will have an understanding of the role of the IT department within a full-service law firm environment.
Please send resume and cover letter to: 
Sarah M. Lacombe
HR Recruiting & Development Coordinator 

Verrill Dana, LLP is an Equal Opportunity Employer