Client Service 2.0: New Technology Meets Classic Values

 

Exceptional client service in the digital age requires more than a law degree and a mobile phone. That’s why Verrill Dana’s attorneys are armed with the technology that allows them to serve their clients nimbly, efficiently, and with confidence that the information entrusted to us is protected.

As a part of Verrill Dana’s commitment to serving its clients and honoring its core values – which include efficiency, responsiveness, collegiality and integrity – the firm has invested in these technologies:

  • Thomson Reuters 3E for Legal Enterprise Management
    - Invoicing, tracking, benchmarking
  • iManage Work Product Management System
    - Document and Email Management and Collaboration
  • SOC 2 Compliant Data Center Protections from Oxford Networks
    -
    Data security and compliance w/privacy standards
  • Real-Time Data Replication from NetApp
    -
    Protection from workflow interruptions
  • Market-leading HP Mobile Workstations
    - Enables seamless communication and workflow when, how, and where our clients and attorneys work best
  • Enterprise-class Video Conferencing from LifeSize
    - Accessibility – internal and external face-to-face connectivity
  • Practical Law, Lexology and Monitor Suite Subscriptions
    - Research tools facilitating access to legal information and industry trends

We understand that technological proficiency is not an optional component of world-class client service – it is a critical piece of the puzzle. The firm prioritizes continued education focused specifically on technology and cybersecurity. All attorneys and staff are required to complete at least 8 hours of training per year to keep their skills sharp. Verrill Dana’s IT team works diligently to analyze and deploy new technologies on an ongoing basis. All of this to serve the goal of providing our clients with the best possible service.